Help When You Need It

Powered by our leading-partners, STSG is proud to offer its customers priority technical assistance when they need it most. The method to contact support and the hours of availability depend on services purchased at time of implementation.

For In-Progress Technical Engagements

For projects that are in-progress, please contact your STSG project manager or implementation engineer first.

For Equipment and Services in Production

For assistance with completed implementations and equipment in production, please follow the instructions below, depending on the level of support purchased.

How to Contact Support

For 5×10 support plans, and non-critical issues, please email our Technical Assistance Team at support@stsginc.com

For 24×7 support plans, including critical down issues, please contact STSG at 972.491.1294.